yatesco wrote:
Gavin; whats the quickest way to loose customers?
Apparently you have a very, very different definition of the word "customer" to the one I work from. :) Our
customers have a special support portal where all questions are guaranteed to be answered by the Hibernate team in a timely manner. The forum is specifically for non-customers.
The point of the credit system is to encourage people to act as a "community", meaning that people will try to help, even when they are not absolutely sure of the answer. If they get rated down for doing this (and I've been noticing a few instances of this already), then people will be discouraged from trying to help.
Calling someone who is trying to help you "not helpful" is
extremely rude behavior in my view, and if I see people doing this, I will treat them accordingly.
Understand that the main value of the credit system is to encourage and reward question answerers, not question askers :-)
Quote:
Maybe you should change the ratings to "appreciated" and "unappreciated".
I'm trying to get this issue sorted out with Christian. At the very least, We need better documentation of what the ratings are intended to mean. I must admit that right now I'm even fuzzy on what is the actual effect of a "not helpful" rating.